SER Solutions Deutschland GmbH

Progress through productivity

Progress means improving every day. Business processes in particular offer huge potential for optimisation. Synchronising information, knowledge and processes represents the greatest challenge. Only where individual process steps within repetitive processes can be automated in an intelligent way and tailored to one another can productivity and efficiency be increased, business processes speeded up, routine tasks automated and service improved long term. Only when content and media interact smoothly does the value added become noticeable: in offers tailored to the customer, shorter processing times and satisfied clients.

In order to tap the potential that has been lying dormant in offices, it is necessary to differentiate between the specialist tasks performed by your staff and routine administrative activities. Nowadays, routine tasks can be carried out by machines – faster and better than by humans. Machines will not take away your creative work. But systems that synchronise information, knowledge and processes give your staff back the time and space they need for their highly skilled tasks.

The potential benefits of the DOXiS4 iECM Suite far exceed the simple reduction in costs. It supports the whole lifecycle of a document – from creation to processing to long-term archiving. This is the basis for making corporate knowledge available to all staff all of the time – so that no customers have to wait days for a response. So that decisions are not based on gut feeling, but on sound information.

The DOXiS4 iECM Suite covers the whole function range previously covered by the separate areas of capturing, archiving, Information Lifecycle Management, document management, workflow, Business Process Management and knowledge management. It is from this range that function packages are defined, depending on the customer’s requirements and specifications, sometimes to be used in combination with existing systems from other vendors.

The DOXiS4 iECM Suite

• archives data and documents in an audit-proof and legally compliant manner and in line with GDPdU regulations
• manages the whole lifecycle of your documents
• steers documents along your business processes
• makes use of your documents and the knowledge contained in them