references
The essentials for insurance companies: Automation for process optimisation
iQURE is a cross-sector standard solution for Enterprise Content Management in the insurance business. It covers customer-oriented workflow management and process-oriented document management and has been developed with the help of a number of well-known insurance companies. The SER industry solution creates transparency for customers and processes; it enhances profitability through availability of information and automation of business processes and it increases customer satisfaction through fast unbureaucratic administration. With iQURE organisations can achieve electronic workflow management with a high level of insurance expertise and it supports a multi-channel strategy in insurance companies by replacing conventional, paper-based organisation. SER also ensures audit-proof, long-term archiving of all documents and transactions and it provides a large number of options for integration into existing insurance applications.
iQURE provides a comprehensive range of functions for implementing the objectives and tasks of the insurance business:
- direct, central access to documents, workflows and customer records
- improved availability of information
- optimised processing times
- parallel and decentralised processing of business procedures
- quality-assured process automation
- transparent workflow processing
iQURE can provide a holistic, cross-company and cross-sector view of insurance customers. Insurance companies gain greater capacity to trace individual steps in a business case. By collating information and communications as well as optimal integration into the existing IT environment, insurance companies gain an efficient tool for customer-oriented workflow management.
Competence and experience from a large number of demanding customer projects have made SER an important partner in the insurance business. This has led to the development of standard solutions which correspond to the requirements and tasks of insurance companies and can be implemented with minimal customisation.
iQURE is based on the DOXiS4 integrated Enterprise Content Management Suite from SER The aim and purpose of this insurance solution is to improve customers' productivity in a measurable way and to help them to achieve their corporate objectives.
The integrated approach of iQURE is also the strategic strength of this insurance solution. iQURE supports all insurance processes from inbound processing and capture to administration and workflow management to electronic archiving.
Across the whole company and irrespective of location, iQURE offers the administrator all the information required to work through business cases directly to bring them to a conclusion. The administrator sees three views for inbound mail depending on the situation: mailbox, workflow management and electronic record.
Facts about the mailbox:
- Preview
- Compress mailbox
- Fetch case records
- Day history
- Forward
Facts about workflow management:
- Document-based processing
- Electronic editing page
- Splitting workflows
- Integrated processing
- Automation of processes
- Multiple scheduling
- Outbound mail and case record assignment
- Record and case record structures
Facts about the electronic record:
- Prioritised display of existing record notes
- Continuous traceable case record history
- Fast creation of new case records
- Easy re-indexing of documents
- Log of document movements using drag & drop
Media Center
Visit our Media Center for product videos, brochures, success stories and whitepapers!
