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Business Process Management: As flexible as your business
Motivation
Processes are the pathways of commerce. The shorter and faster they are, the better and more profitable the business. Technology that enables organisations to design and implement these processes is called Business Process Management (BPM). The great potential for automation makes BPM a leading-edge technology. Wherever speed, quality and cost-effectiveness play a decisive role in business processes, BPM is the only answer. The kind of system support required for a process varies depending on an organisation’s strategic options: for faster growth, companies need simplified processes to increase transaction numbers, while for greater cost-effectiveness in the area of administration, the main requirement is for faster, quality-assured, automated workflows. Regardless of the type of process, the technology must demonstrate a high level of flexibility and scalability that is not restricted to the automation and consolidation of one or just a few processes.
Solution
DOXiS BPM automates, rationalises and optimises complex process flows across the whole organisation. The workflow solution within the DOXiS iECM Suite supports the whole range of process-oriented processing and workflow processing, from ad hoc workflows to collaborative and administrative and production workflows. With DOXiS BPM it is possible to cut response, processing and lead times within business processes considerably. Flexible routing mechanisms, automatic activities and decisions and sophisticated modelling and monitoring functions are some of the key features.
Product features
DOXiS BPM at a glance:
- Broad coverage of different process types: from ad hoc to production workflows, from document-based mailbox solutions to process-based workflow applications
- Integrated DMS functions
- Simple graphic process modelling
- Flexible routing mechanisms
- Comprehensive organisational modelling and rights management
- Manageable complexity through step-by-step introduction
- Simple integration and comprehensive customisation options
- High scalability (users)
- Extends and complements existing workflow applications, e.g. SAP Business Workflow and groupware applications
Fields of application
- Modelling of invoice verification processes: centralised and decentralised verification of inbound invoices across several departments and offices, including parallel verification of collective invoices by several members of staff
- Process-driven complaints management in service and call centres
- Workflow-driven process for the activation of mobile phone contracts: from contract signature to credit checks and technical activation of SIM cards
- Claims workflow for quality-assured workflow processing within accident insurance
References
Interesting customer applications using DOXiS BPM can be found in the left-hand panel. Click on the customer name to find out more.
