Effective integration of emails in business processes
The complete lifecycle of an email can be supported with DOXiS eMail Center: from creation to storage, management, forwarding and finding the email again and deleting it in compliance with legal provisions – so that your company’s knowledge is always available when you need it. After all, the channels an email passes through cannot always be identified immediately. Storage in individual user mailboxes makes the search process even more difficult. The content of emails is often not available to help with further processing of the business case when needed.
DOXiS eMail Center provides more than just audit-proof and cost-effective management of emails on the basis of integrated Information Lifecycle Management. In addition to rules-based archiving in the uniform content repository of the email archive, SER facilitates manual archiving of emails and therefore makes it possible to link the messages directly to workflows and records via shared metadata. The incorporation of emails into business processes is achieved by intelligent identification processes, in which the business context of the email is automatically taken into account. New workflows can be started directly; an email can be assigned to outstanding workflows or records; status monitoring is possible and any number of different views of the content repository can be generated. Thanks to intelligent context control (ICC) emails can be merged with relevant business processes.
Highlights of DOXiS eMail Management:
- Direct assignment to the business context (sender, content, business case, time, etc.)
- Intelligent business context tracking
- Intelligent classification
- Context-based initiation of business processes
- Business processes can be traced at any time
- Direct access to records and workflows
- Uniform view of all incoming channels (paper, fax, email)
- Correct and uniform storage within the company
- Compliance with legal regulations
- Escalation management
- Compressed view
