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Optimised processes for the telecommunications industry
After years of impressive growth the telecommunications sector has entered a phase of consolidation. Quality, service, costs and profitability are becoming the decisive factors that determine success. Integrated ECM solutions from S.E.R. support telecommunications companies in the introduction of intelligent systems for optimising business processes.
The need to expand and secure business confronts companies with more and more challenges in a competitive environment. At one time the main concern was to win customers at any cost; but now customer commitment and efficiency of business processes are the foremost concerns in a stagnating market. Without IT support this cannot be achieved and in particular it cannot be done in a cost-effective way.
Expert solutions for a specific market
Speed and quality of service as well as image and prices are now the decisive factors for success in the telecommunications market. S.E.R. has specially developed tailored solutions for these requirements which allow faster application processing, improved customer service, better provision of information, secure handling of several hundred million pieces of connection data per day and flexible billing. Performance has to be up to standard; a high level of accessibility of essential business data is a must as well as audit-proof archiving in compliance with telecommunications legislation. S.E.R. offers all this from one source with the DOXiS iECM Suite.
S.E.R.'s telecommunications specialists have extensive know-how in this sector. They analyse requirements and give expert advice, whether it's about handling terabytes of data, automatic high-speed workflow processing with intelligent process management, automatic incoming document processing, intelligent customer care solutions or enterprise content management for the whole company. S.E.R. has been working successfully since the mid-nineties with the global players in the telecommunications sector and on the basis of this experience they have developed solutions specially tailored for the industry, especially for handling incoming documents, process management and archiving. They are used successfully in different countries by S.E.R.'s clients.
Examples: Deutsche Telekom, MobilCom, Hutchison, EWE TEL
Deutsche Telekom and MobilCom, two competitors in the hotly contested German telecommunications market, have come to the same conclusion: the fast-moving communications business requires support from intelligent process management. Time is money, especially when it comes to logging applications or activating lines and phone numbers. MobilCom decided to use DOXiS Workflow to manage their processes from the receipt of documents right through to document storage. This ensures that a mobile phone application automatically reaches the right member of staff, the same as an application for a landline or internet connection. Even the activation process for new mobile phone numbers is now almost fully automated. Deutsche Telekom uses DOXiS for office communication and infrastructure; this includes quality management, procurement, controlling and order management.
Anyone who entrusts core business processes to a software program needs to be able to rely on it. Good accessibility of data must not be achieved at the expense of security. The German provider Hutchison and the regional telecommunications companies EWE TEL use S.E.R.’s document management systems. Systems designed with in-built redundant capacity for archiving mean that managers at EWE TEL can sleep at night. The S.E.R. solutions DOXiS InboundMaster and DOXiS Workflow produce a substantial improvement in order processing speed.
