SER Solutions Deutschland GmbH

„Thanks to SER’s response solution we have already been able to achieve a speed increase of over 60 per cent... The plan is that one day, with the help of this system we will be able to answer 80 per cent of incoming emails within four hours...”

Sonja Keller, Head of Department
DiBa

„SER’s outstanding market position as a systems provider in the area of archive and DMS, its innovative and future-proof solution concept, and the flexible extension possibilities to include workflow were the key factors in our decision.”

Claudia Neubacher
3 Banken Group

„SER convinced us with its intelligent software for inbound management. We are using it to automate our inbound mail processing and to provide effective support for our workflow management.”

Dr Rainer Götze, Information Processing Department
EWE Tel

„The project implementation was excellent. We stuck to our schedule and the production cutover phase also ran smoothly.”

Jürgen Müller, Project Manager
GEZ (TV licensing office)

„We have been satisfied SER archive customers since 1993 and have been using the SER archive since then to store inbound and outbound SAP R/3 documents. SER’s DOXiS email archive helps us to comply with the stringent SOX legislation.”

Günter Wulf, Head of Central Applications
Elastogran

„The fact is that introducing the system had a positive impact both on processing time and on processing quality.”

Florian Senda, Call Center Operations Manager
TELE2

„The aim was to make it possible to map and manage the whole cycle from email inbox to email outbox.”

Adelbert Scherbantin, IT Manager
Arbeiterkammer Vienna, Kärnten & Burgenland (chambers of labour)

„The DMS offers many advantages and makes things easier both for customers and staff. We are increasing customer satisfaction by being ready to provide information immediately and we are providing a quick and secure information flow.”

Bernd Seimer, DV-AE department
INTER Versicherungen

„We had known for some time that we had to learn a lesson from the improvements in manufacturing in our head office too and improve our processes. With SER’s automated invoice capture and the link to the SAP workflow for invoice verification we have taken a big step towards achieving this aim.”

Jürgen Becker, Vice-Chairman and Commercial Director
StEB (Cologne?s urban drainage service)

„Unproductive time spent searching for and requesting documents in head office is now well and truly a thing of the past.”

Alfons Marschnig, Head of Computer Centre
STRABAG

„In opting for SER we went for an innovative manufacturer that was the first to bring out intelligent software for automated invoice processing. The software’s abilities and the good cost-efficiency ratio were what convinced us.”

Jochen Niedermeyer, Project Manager
Stadtwerke Flensburg

„Having the right information at the right time in the right place at the right price – this was our aim in integrating the SER archive into our SAP system.”

Michael Groß, Director IT World
JK Ergoline

„We were looking for an archiving system that could be used everywhere, was easy to adapt and could cope with the special requirements of a hospital network.”

Dr Helmut Brückler, Head of Business Information Management
KAGes

„The capability of the SER solution to integrate into our existing system landscape, especially SAP, was particularly important to us.”

Jörg Schwede, CIO
Bauhaus

„Our primary aim in introducing SER’s iECM suite is to optimise a whole range of processes within our organisation.”

Dirk Erdmann, IS Coordinator and Project Manager
Rheinische Versorgungskassen, Landschaftsverband Rheinland LVR

„The switch to the new DOXiS archive solution from SER went like clockwork. As with the previous solution, our workflow is the leading system and the SER archive integrates seamlessly into it.”

Uwe Müller
Itzehoer Versicherungen

„With the SER solution we are able to fully implement our strategy for QM documentation. Its ease of use has made work much easier on site and in the QM division.”

Dr Christian Utler, Head of QM
Hamburg-Eppendorf University Hospital (UKE)

„With DOXiS InvoiceMaster we were able to reduce document throughput times as planned, minimise manual entry work and do away with microfilming thanks to a connection to the Oracle database.”

Thorsten Stratmann, Asset Accounting
Dräger Safety AG Co. KG

„It was the smooth interaction between the inbound document processing with DOXiS InboundMaster and DOXiS Workflow that convinced us.”

Jörn Poerschke, IT Group Leader
KSA Berlin

„We opted for a SER archive because we wanted an archive that was independent of SAP R/3, and one that is ideally suited to our ERP system.”

Marina Hoffmann, Project Manager, IT Department
Axel Springer Verlag

„No other IT project has been so positively received by our staff... It exceeded the expectations of our employees.”

Gerhard Dörr, IT Manager
Landesamt für Besoldung und Versorgung BaWü

„It was important to us to create a system that users can configure easily and we were convinced by the solution SER presented.”

Albrecht Küstermann, Project Manager
Bundesrepublik Deutschland Finanzagentur GmbH (German Finance Agency)

„Our investment in DOXiS InvoiceMaster paid off within a year.”

Karsten Weber, European Treasurer
British-American Tobacco

„The advantage of the SER archive is that there is no longer any need to move physical records around – records that can only be inspected wherever they happen to be at any particular moment in time. Now all authorised users can view the archived medical records on their PCs at any time.”

Dr Heinz Barthelmes, Project Manager and SAP System Administrator
Max Planck Institute of Psychiatry

„SER offered us everything from one source: fully developed software, a suitable storage system and services to plan and implement the system. That was the deciding factor for us.”

Egon Bürger, Managing Director
Spedition Stähler

„We are so delighted with the results of the first project phase that we will be extending the system to the whole business very soon.”

Matthias Piering and Hans-J. Müller, Project Managers
Verlagsgesellschaft Madsack GmbH & Co. KG